Terms of Service

Updated: January 31, 2026

1. Acceptance of Terms

By using the TeamPulse platform ("Service"), you ("Client", "you") agree to these Terms of Service. If you do not agree with any part of these terms, do not use the Service.

2. Service Description

TeamPulse is a SaaS platform for monitoring employee mental health and wellbeing, including:

• Daily/weekly wellbeing surveys
• AI analytics and burnout risk prediction
• Automated sociometry of team dynamics
• Aggregated analytics for HR and managers
• Integrations with messengers and wearable devices

3. Registration and Accounts

3.1. Eligibility

The Service is intended for organizations (B2B). By registering, you warrant that:

• You represent an organization and have authority to enter into contracts on its behalf
• All information provided is accurate and current
• You will comply with all applicable laws and regulations

3.2. Account Security

You are responsible for:

• Confidentiality of login credentials
• All activities performed under your account
• Immediate notification of unauthorized access

4. Pricing and Payment

4.1. Pricing Plans

• Basic: €25/person/month
• Professional: €34/person/month
• Devices Add-on: +€8/person/month
• Integration fee: one-time payment (€169-€300 depending on team size)

4.2. Payment

• Payment is made monthly or annually (15% discount for annual subscription)
• Payment is automatically charged to the specified payment method
• Prices are exclusive of VAT (added according to legislation)
• All prices in Euros (EUR)

4.3. User Count Changes

• You can add users at any time (prorated billing)
• Reductions take effect from the next billing cycle

4.4. Overdue Payment

In case of failed payment:

• We will retry charging within 7 days
• Service access will be limited after 14 days overdue
• Account may be suspended after 30 days

5. Cancellation and Refunds

5.1. Trial Period

A 14-day free trial is provided. No charge occurs until the trial period ends.

5.2. Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds for unused days

5.3. Refunds

• First 30 days: full refund on request (money-back guarantee)
• After 30 days: no refunds except in cases of serious technical issues on our part
• Integration fee is non-refundable after integration completion

6. Service Usage

6.1. Permitted Use

You may use the Service only for lawful purposes:

• Monitoring employee wellbeing in your organization
• Improving corporate culture and team dynamics
• Early identification of burnout risks

6.2. Prohibited Use

You may NOT:

• Use data for discrimination, punishment, or employee termination
• Attempt to de-anonymize aggregated data
• Disclose personal health data of employees to third parties
• Reverse engineer, decompile, or modify the Service
• Resell or transfer access to third parties
• Use the Service to send spam or malicious content

7. Intellectual Property

• TeamPulse retains all rights to the platform, code, design, trademarks
• Your data remains your property
• We receive a license to use your data only to provide the Service
• Anonymized aggregated data may be used for product improvement and research

8. Privacy and Data Protection

Processing of personal data is governed by our Privacy Policy. You warrant that:

• You have obtained employee consent for data processing
• You have informed employees about the purposes and scope of data collection
• You use the Service in accordance with GDPR and local legislation

9. Warranties and Limitation of Liability

9.1. Service Availability

• We guarantee 99.5% uptime (SLA) for Professional plan
• Scheduled maintenance is conducted with prior notice

9.2. Disclaimer of Warranties

The Service is provided "as is" without warranties:

• We do not guarantee that the Service will be uninterrupted or error-free
• AI analytics are advisory in nature and do not replace professional medical assistance
• We are not responsible for decisions made based on platform data

9.3. Limitation of Liability

Our maximum liability is limited to the amount you paid over the last 12 months. We are not liable for:

• Indirect, incidental, or punitive damages
• Loss of profits, data, or reputation
• Actions of third parties (integrations, device providers)

10. Termination

We reserve the right to suspend or terminate your access:

• Upon violation of these Terms
• Upon payment delay exceeding 30 days
• In case of harmful or illegal activity
• With 30 days written notice without explanation

11. Changes to Terms

We may modify these Terms with 30 days notice. Continued use of the Service after changes constitutes acceptance of the new terms.

12. Governing Law

These Terms are governed by the laws of Germany. All disputes are resolved through negotiations or in courts at TeamPulse's location.

13. Contact

For questions regarding these Terms, contact:
Email: work.olegkaminskyi@gmail.com

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